Privacy Policy

  1. Privacy Policy

    We collect only the information necessary to deliver our services effectively. This includes details shared through inquiry forms, project briefs, and communications. We do not sell or share data with third parties unless explicitly required for service delivery (e.g., hosting partners, email tools).

    Data We Collect:

    • Name, Email, Phone Number
    • Project Requirements
    • Website Analytics (via Google Analytics)
  2. How We Use It

    • To communicate project updates
    • To send relevant marketing (with user consent)
    • To improve website experience
    We adhere to data privacy laws such as GDPR (UK/EU), HIPAA (USA – for healthcare clients), and the Privacy Act 1988 (Australia) where applicable.
  3. Cookie Policy

    Our website uses cookies to:
    • Enhance browsing experience
    • Track user behavior for analytics (Google Analytics)
    • Facilitate marketing campaigns via platforms like Google Ads or Meta Ads
    Users can manage cookie preferences via their browser settings.
  4. Terms of Service

    By engaging with Durva Digital Solutions, clients agree to the following terms:
    • Scope of Work: All services are defined clearly in the project proposal. Any changes must be mutually agreed upon.
    • Communication: All major project updates will be communicated via email or project management tools as agreed.
    • Client Responsibility: Clients must provide timely feedback, approvals, and necessary assets to avoid delays.
    • Termination: If the client wishes to terminate ongoing services, a one-month prior written notice is required.
  5. Payment & Refund Policy

    Payment Terms:

    • All projects are billed on a 100% advance payment basis.
    • Work commences only upon receipt of full payment.

    Refund Eligibility:

    • Refunds are not applicable for consultation and content writing services once work has commenced.
    • For other services, partial refunds may be considered if project delivery has not yet started.
    • No refunds will be processed after design approvals, code delivery, or any major milestone is completed.
  6. Compliance by Industry & Region

    At Durva Digital Solutions, we proudly serve clients in highly regulated industries such as Healthcare, Education, AEC (Architecture, Engineering & Construction), Manufacturing, and Food & Beverages. We understand the importance of aligning our digital solutions with the specific regulatory frameworks of the regions our clients operate in — including the USA, UK, Australia, and beyond. While we do not provide legal advice, we are committed to ensuring that all websites, marketing campaigns, content strategies, and digital assets we deliver are developed with respect to applicable compliance standards, data privacy laws, and ethical industry practices.
  7. Industry-Specific Compliance Awareness

    Healthcare & Wellness:

    • HIPAA (USA)
    • GDPR (UK/EU)
    • AHPRA Advertising Guidelines (Australia)

    Education & EdTech:

    • GDPR & UK Data Protection Act
    • FERPA & COPPA considerations (USA)
    • Privacy Act 1988 (Australia)

    Architecture, Engineering & Construction (AEC):

    • Professional and ethical marketing practices
    • B2B lead generation that respects platform ad guidelines
    • GDPR/CCPA compliance for all digital data capture

    Manufacturing & Industrial B2B:

    • Accurate representation of technical offerings
    • Transparent SEO and product marketing practices
    • Regional data protection laws for forms and CRM integration

    Food & Beverages (F&B):

    • Australian Consumer Law & FSANZ (Australia)
    • FDA & FTC compliance (USA)
    • Food Information Regulations 2014 (UK)
  8. Our Commitment

    We believe trust is built on transparency and integrity. That’s why we work proactively to ensure all digital strategies are not only creative and impactful — but also compliant.
    “We Speak The Language Of Your Industry — And The Laws That Guide It.”
    If you have specific regulatory needs or require region-specific compliance consultation, we are here to support and customize solutions accordingly.
    Disclaimer: The content and services provided by Durva Digital Solutions are for informational and marketing purposes only and do not constitute legal advice.

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